Important Information About Your Pet's Stay

Hello Pet Parents!

We want your pet’s stay at Shady Acres to be perfect!

This page contains all of the important information you will need to know before boarding with Shady Acres. We strictly adhere to a set of policies to ensure the health and safety of all animals in our care. 

Illness

The health and safety of the pets within our care is our primary concern. We cannot board any pet showing signs of illness. This includes, but is not limited to, Coughing, Eye and/or Nasal Discharge, Diarrhea, Vomiting, and Lethargy. If your pet is showing signs of illness, contact us immediately to discuss options. We reserve the right to transfer animals showing signs of illness to the owner’s Veterinarian for boarding. Owners will be responsible for Veterinary and boarding bills related to sick pets.

Food

Dogs:

Accurate Feeding is one of the most critical parts of your pet’s stay!

For accuracy and safety, we require that you individually bag your dog’s food by meal.

We can not accept bulk bags or containers of dog food.

Client food not individually bagged by feeding: $5/per dog/per day

Kennel food: $5/per dog/per day

Kennel food is not grain-free. Clients feeding grain-free or specialty diets must provide their own food.

Cats:

Cat food does not need to be prepared by meal.

Medications

For the health and safety of all pets in our care, Shady Acres follows a strict medication protocol.

Prescription Medications

We will only administer prescription medications provided in the original medication packaging, prescribed to the animal. No loose pills are accepted. We are unable to administer injections.

Over-the-counter Medications and Supplements

Provide over-the-counter medications and supplements in original packaging or clearly labeled with names, quantities, and strengths in ziplock bags.

We are happy to administer medications in treats such as cheese, peanut butter, pill pockets, etc., as long as you supply us with these items.

We can not accept medications already prepared in the treats. We must be able to verify all medications in their original packaging, and we will prepare the treats at the time of administration.

Personal Belongings

Dogs

The only personal belongings we accept with your Dog are a collar, leash, harness,  pre-portioned dog food, packaged dog treats, and supplements/vitamins/medications.

We do not accept any other personal belongings. This includes, but is not limited to: blankets, beds, clothing items, toys, bowls, slow feeders, elevated feeders, and food containers. Dogs often destroy these items during boarding, which can become hazardous if ingested.

We are happy to provide your dog with one of our slow feeders, raised feeders, or fleece blankets. Please just let us know when you drop off.

Cats

We do accept personal items for cats. You may bring blankets, beds, toys, and feeders, as long as these items fit within the cat condo.

If your cat has a history of ingesting items, for their safety, please do not bring items to place within the cat condo.

Vaccinations

All dogs must be current on Rabies, Distemper(DHPP/DA2PP) and Bordetella(Canine Cough)

All cats must be current on Rabies and FVRCP; Kitten vaccine series must be completed.

Please upload your records to your Shady Acres online profile

You may text your records to 512-333-2673, email them to info@shadyacrespetranch.com, or fax them to 512-582-8559.

If you have been to Shady Acres before, we may have information on your dog.

Our records show that {animal_name}’s vaccine expiration dates are coming up on {vaccine_expiration_date}.

Spay/Neuter Policy

Dogs over 8 months of age must be spayed/neutered for boarding and/or daycare.

Cats over 6  months of age must be spayed or neutered.

Age

Dogs over 12 years of age must be evaluated prior to boarding or daycare. Please contact us to schedule an evaluation.

Cats must be at least 4 months old for boarding.

Dropping off and Picking up your Pet

Monday-Friday: 7am – 7pm  Saturday: 8am – 4pm  Sunday: 3pm – 6pm

Check Out Time: Our check out time is 1pm, all boarding pets must be picked up by 1pm to allow us to clean our rooms and prepare for incoming pets.

If your pet needs to stay past 1pm, you will be charged a $25 daycare fee.

We do not charge this fee on Sundays because pick up is only from 3pm-6pm. 

Canine Cough

Canine cough is infectious trachea-bronchitis, an upper-respiratory disease that is highly contagious and is commonly spread anywhere dogs congregate. Having your dog vaccinated for Canine Cough may reduce, but does not eliminate, the chance of contracting Canine Cough.

Please review our Canine Cough Information here:

http://www.shadyacrespetranch.com/canine-cough-information/

Booking Deposit Policy

Bookings require a 50% deposit. The deposit is refundable if canceled 14 days prior to the start of your stay. The deposit for bookings not canceled 14 days prior to the start of your stay, including early returns, is non-refundable.

We look forward to seeing you!

Shady Acres Pet Ranch